A Quick guide to our shipping, returns, and product policies
FAQ's
When will my order ship?
When will my order ship?
Orders are processed 1-3 business days (excluding weekends and holidays).
Once shipped, you'll receive a tracking number via email to monitor your order in real time.
How do I track my order?
How do I track my order?
You can track your shipment anytime through our Track My Order page using your email or tracking number.
What if I entered the wrong address?
What if I entered the wrong address?
If your order hasn't shipped yet, we'll help update it.
If it's already in transit, we'll assist with re-routing or reshipping (a fee may apply).
My item arrived damaged, what should I do?
My item arrived damaged, what should I do?
Please contact us within 3 days of delivery with clear photos or videos of the issue.
Once verified, our team will offer a replacement or solution according to our warranty.
Do you offer free shipping?
Do you offer free shipping?
Yes! We currently offer Free Standard Shipping for a limited time.
Express options are also available at checkout for faster delivery.
How can I contact support?
How can I contact support?
📧 tryubonita@gmail.com
Our team replies within 24 business hours.